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To enhance customer service, streamline technical support and expand digital marketing efforts, InkTec has formed a new technical sales support team.
This dedicated team will focus on a range of activities designed to elevate InkTec’s customer experience, such as conducting live equipment demonstrations, cultivating strong relationships, providing seamless support to customers, and enhancing social media engagement.
The technical sales support team will be responsible for supporting both the JETRIX printer series and InkTec’s extensive range of DTF and UV-DTF solutions.
Heading the team is long-time InkTec employee Ian Windebank, whose career with the company has evolved from JETRIX engineer to providing technical sales support across the UK and Europe. Mr Windebank’s deep expertise in the JETRIX printer series positions him as the ideal leader to drive this new initiative.
Joey Kim, managing director, said: “InkTec is entering a pivotal phase of growth.
“Ian’s extensive knowledge and hands-on experience with JETRIX printers will ensure this new team delivers exceptional customer support while helping us build a foundation for sustainable growth in 2025 and beyond.”
Joining Mr Windebank is Pedro Hernandez, who will initially focus on DTF-related activities. Over time, Mr Hernandez will expand his responsibilities to include support for the JETRIX product line.
The team will also concentrate on developing new applications and custom profiles, testing and ensuring the highest print quality standards, as well as providing ongoing domestic service support for JETRIX printers. team by 2026.
Mr Kim added: “Our objective is clear. We aim to enhance our operations, align more closely with our customers and the industry, and continue delivering innovative solutions that meet and exceed market demands.”
